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Certification Full Name: ACSS - Avaya Aura Contact Center
Certification Provider: Avaya
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Avaya Aura Contact Center Administration
Includes 61 Questions & Answers.
Avaya Aura Contact Center Maintenance and Troubleshooting
Includes 54 Questions & Answers.
Avaya Aura Contact Center Implementation
Includes 65 Questions & Answers.
Avaya Aura Contact Center CCT and Multimedia Implementation
Includes 53 Questions & Answers.
Avaya offers another comprehensive certification named as ACSS 3300 which is an acronym for Avaya Certified Support Specialist which is also stated as Avaya Aura Contact Center Administration Exam. Mainly this certification is meant to validate the candidates that they possess adequate and sufficient knowledge regarding Avaya Aura products such as they can install the Avaya Arya Partition Management and Access Components based products including both hardware and software without any error and issue and afterwards they can configure the system, perform all the administrating tasks from basic to advance level. Moreover, the candidates learn through this certification that how they can maintain and troubleshoot the Avaya products to let its consumers acquire the 24/7 service without any hindrance and problem faced. They learn to resolve the technical issues faced and reported by customers as well.
The ACSS 3300 test is comprised of sixty eight multiple choice questions and the total time allowed to answer these questions is 1.75 hours or 105 minutes. The test is free of cost therefore, candidates are free to give the test anytime they want to improve or clear. However, the passing marks are 48 or 71 percent in order to clear this certification exam. Those individuals who want to pursue their careers in the relevant domain as business partners, customers and associates are welcome to take this course and pass the certification exam. Candidates can schedule their ACSS 3300 exams through Pearson VUE Test Centers which provide efficient, trustworthy, quality and reliable services.
This certification is complete from every perspective in the mentioned domain therefore there are no related exams as such. However, advance level certifications can be undertaken at any step such as ACSS 6209, 6202, 3301 which offer certifications in Avaya Aura Contact Center Maintenance, implementation, CCT, administration and troubleshooting.
The learning objectives and knowledge areas which are covered in this certification are very elaborate and extensive. There are two areas in which the course content is covered i.e. Administration and Scripting. Major objectives of ACSS 3300 are given below under both categories:
- Learn and become able to explain the components involved in the configuration
- Learn how the CCM i.e. Contact Center Management works and what are the role of its different components
- Learn how to bulk load CCM and demonstrate the knowledge using the Configuration tool
- Learn how to describe the function of Partition and Access Management as well as Avaya Media Server
- Candidates will also learn to differentiate between the various options of Call Presentation Class as well as functions of a skill set
- Learn how thresholds are implemented within reports and displays and what are their purpose
- Learn the different creation steps for creating Contact Center Management Agent
- Candidates also learn the scripting technique and methodology. More specifically, they learn how to identify Service Creation Environment blocks
- Learn how to anticipate unscheduled closures and unforeseen events using scripting
- Interpret and create script for the Service Creation Environment
- Learn to properly configure Contact Router
- Learn the difference between Contact Center view and local view of Service Creation Environment
The ACSS 3300 certification is open for all and anyone with prior knowledge and background can take it. However, the certification is only valid for 2 years after candidates are required to take the exam again to stay up to date with latest technical skills.
There is no general criterion for this certification; however, those candidates who possess relevant experience are likely to clear the certification with very good marks.
Skills and Benefits
The qualified candidates of ACSS 3300 will successfully master the keys to administer the Avaya Aura Contact Center Administration as well as scripting. These state of the art learning will help them to start career as Contact Center Administrator and Specialist. They learn the skills to implement the Partition and Access Management, Contact Center Manager and Avaya Media Server along with their configuration and functionality performance.
In order to be eligible for taking the ACSS Avaya Contact Center credential, the candidate must have to clear the Avaya Aura Contact Center Administration Exam i.e. ACSS 3300. Therefore, this test is essential from not only the knowledge and career oriented perspective but for moving forward to the advance levels as well.
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